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These terms set out the rules that apply when you access gtgt99, create an account or place any activity through our platform. Access and eligibility depend on your local law and the region you are in — please read each section carefully before you proceed.
When you open an account with us, you enter into a binding agreement with gtgt99 under the terms set out on this page. These terms govern every aspect of your account relationship with us — from how you log in and manage your wallet to how transactions made through Rocket or Upay are recorded and processed on our side. We do not waive any provision of these terms by failing to enforce it on any given occasion. The version of these terms that is published at the time you carry out any action on your account is the version that applies to that action. If a conflict arises between a section-level notice and this main policy document, the main document applies unless a section-level notice explicitly states otherwise. We reserve the right to revise these terms at any time. When we make a material change, we will place a notice in the account area so you can review it before your next session. Continued use of your account after that notice period means you accept the revised terms. If you do not accept a revision, the correct step is to close your account through the account settings page before the revision takes effect. Availability of any feature — including specific payment rails such as Rocket and Upay — depends on your location and local law.
These terms cover the core relationship between you and gtgt99 — your account, the activity you carry out through it and the content we serve. Not every service or link on the platform falls under the same rules. Understanding scope helps you know which policy to consult when a question arises.
Your login credentials, wallet balance, transaction history and account settings all fall within the scope of these terms. You are responsible for keeping your login details secure and for any activity that occurs under your account.
Deposits and withdrawals made through supported payment methods — including Rocket and Upay — are governed here. The specific limits, verification steps and processing conditions shown in your account at the time of the transaction also apply.
Game content served through our platform from studios such as Pragmatic Play, Habanero and Microgaming is subject to each provider's own product terms alongside ours. We do not override a provider's stated game rules.
Links to external sites, third-party payment processors and any service you reach by leaving gtgt99 are outside our terms. We are not responsible for the policies or conduct of those external services.
These terms are not a one-way document. You have several concrete steps available to you at any point in your account relationship with gtgt99. Your transaction history — including every Rocket and Upay movement — is stored in the account wallet section and available for you to review at any time. If you believe a record is incorrect, you can raise a correction request through the support route described in the section below. Account details such as your registered contact information can be updated directly from the account settings page; follow the verification fields shown there, because any change to a verified detail requires confirmation before it takes effect. If you want clarification on any specific clause in these terms, you can submit a written query to our support team and we will respond with a specific reference to the relevant section. You also have the right to close your account at any time — the option is in your account settings, and closing it will stop new activity while preserving your records for the retention period set out in our policy.
Open your account wallet to see a full transaction log. Every deposit and withdrawal is timestamped and labelled by payment method, so Rocket and Upay movements are easy to locate.
Go to account settings to update your registered contact information. Changes to verified fields trigger a confirmation step — follow the on-screen instructions to complete the update.
If a clause is unclear, write to our support team with the specific section you are asking about. We will respond with a direct reference to the relevant part of the document.
The account closure option sits in your account settings. Submitting it stops new activity immediately. Your historical records remain accessible to us for the retention period stated in this policy.
If a term on this page raises a question or you need to act on a policy right, the routes below are the ones we actively monitor. Use the channel that fits your query — brief account questions suit live chat, while written records of formal policy requests should go by email.
Open the chat widget from any page on gtgt99 while you are logged in. This is the fastest route for straightforward account or transaction questions that need a quick answer.
For formal policy queries — correction requests, account closure confirmation or written clarification of a specific clause — email is the right channel. It creates a record for both sides.
The help section inside your signed-in account area covers common policy questions and shows the current state of any open request you have submitted. Check there before opening a new query.
Maintaining a clear, consistent approach to account data and policy management is how we keep the relationship with you workable. Here is how each area operates under these terms.
Account data — including wallet records tied to Rocket and Upay transactions — is retained for the period required by the applicable policy framework. We do not use your account data for purposes outside those described in these terms and our privacy notice.
You are responsible for the confidentiality of your login credentials. If you suspect unauthorised access, report it immediately through live chat or email so we can take the steps available under these terms to protect the account.
We use session cookies to maintain your logged-in state and to record activity accurately. Cookie preferences can be managed from the browser settings on any device you use to access gtgt99 — mobile or desktop.
If you want to request a review of how your data is used or raise a concern about a specific policy application, submit the request in writing via the email route. We will acknowledge it and respond with the relevant policy reference.
The questions below cover the points that come up most often when you read through the terms. If your question is not answered here, use the support routes listed in the section above.
Yes. These terms apply to every session on gtgt99 regardless of the device you use. Whether you open the site on a mobile browser or a desktop, the same account rules, transaction conditions and policy rights apply to your activity.
We place a notice in the account area when we make a material change. If you continue using your account after the notice period closes, that counts as acceptance of the updated terms. To avoid this, check the account area regularly and review any notice before your next session.
Rocket and Upay deposits and withdrawals are governed by these main terms alongside the specific limits and verification steps shown in your account wallet at the time of each transaction. Both sets of conditions apply together — neither replaces the other.
Your transaction log is available directly in the account wallet section at any time while your account is open. For a formal written record or data export, submit a request through the email support route and state your account details and the period you need.
Yes. Access to specific features and payment methods — including Rocket and Upay — depends on your location and local law. Certain sections of these terms or certain platform features may not apply or may not be available depending on your eligible region.
Start by reviewing the transaction in your account wallet to confirm the details. Then raise the dispute in writing through the email support channel, including the transaction date, payment method and amount shown. We will reference the relevant terms clause in our response.