Slots / Mobile
gtgt99 operates under a defined policy framework that sets out your rights, our obligations, and the conditions under which your account and transactions are governed. Access to our platform depends on your local law and the eligible regions we serve — this page maps exactly where those boundaries sit.
Our legal framework is structured to be readable, not buried in dense clauses. Every condition that applies to your account — from how we hold your registration details to how wallet transactions through Rocket or Upay are recorded — is set out in the published terms you accepted when you opened your account. We do not alter those terms retroactively without notice; material changes are communicated through the account notification area before they take effect. Where local law in Bangladesh affects what services we can make available, we apply those restrictions automatically and flag them in the relevant section of your account dashboard. No part of these terms creates a commercial or legal relationship between you and our game content studios — Habanero, JDB, Pragmatic Play, CQ9 and Microgaming supply game content to our lobby and are governed by their own provider agreements, which are separate from your account terms. If any clause in our published policy conflicts with a mandatory rule in your local jurisdiction, the local rule takes precedence to the extent of that conflict. We aim to keep this policy current, and the version date shown at the bottom of the terms page is the authoritative reference.
Understanding where our policy applies — and where it stops — helps you know exactly which disputes and requests fall to us and which sit with a third party. The four areas below clarify the boundary.
Our policy governs how your account is created, verified, suspended or closed. Any decision about your login credentials, identity verification steps or account status is handled under these terms. Eligibility depends on your local law and the regions we currently serve.
Deposits and withdrawals processed through Rocket or Upay sit within our transaction policy. We record each event in your account history. The payment rails themselves — operated by Rocket and Upay — are governed by those providers' own terms, which are separate from ours.
The games available in our lobby — slots, live casino tables, crash games and sports markets — are covered by our platform terms for session conduct and fair use. Game mechanics and RTP data are each provider's responsibility; we display that information only where the studio or provider makes it available.
Our policy does not extend to external websites, payment network infrastructure or game studio software beyond what is embedded in our lobby. If you follow a link outside gtgt99 or interact with a third-party service, their terms govern that interaction, not ours.
Your account comes with concrete, actionable rights — not just statements. You can request a copy of the personal data we hold against your account by raising a query through our support channel; we will confirm receipt and direct you to the appropriate response process. If any detail in your account record is incorrect — name spelling, registered mobile number, linked wallet identifier — you can flag it through the account settings page or by contacting support directly. You are also entitled to ask us what we use your data for and how long we keep it. Closing your account is a formal process: submit a written request through the support channel, and we will complete the closure and confirm it by the same route. Each of these actions leaves a record in our system, so you can track the status of any open request in your account activity log.
Open the account history section to see your transaction log, session records and any policy communications we have sent to your registered address. This is your primary self-service route for confirming what we hold.
If your registered name, mobile number or linked Rocket or Upay wallet identifier needs updating, raise this through account settings. We may ask you to verify your identity before applying the change.
Send your question through the support chat or email route. Describe the specific clause or data point you are asking about so our team can route it to the right person without unnecessary back-and-forth.
Submit a written closure request via the support channel. We will confirm the request, settle any outstanding account balance to your verified wallet, and notify you once the account is closed.
For policy questions, data requests or account-related disputes, we have clear contact paths available from within your signed-in account. Use the route that fits your query — straightforward account questions are fastest through live chat, while formal data or policy requests work better over email so there is a written record for both sides.
Access the live chat icon from any page once you are signed in. This route is suited for account access questions, transaction status checks and general policy clarifications. The chat log is saved to your account for reference.
Send formal data access requests, correction requests or account closure instructions to our published support email address. Include your registered mobile number and the specific policy matter so the request is routed correctly without delay.
The Help section inside your signed-in account lists published policy documents, current terms version references and common policy question answers. Check here first before raising a request — many standard policy questions are answered there.
We apply consistent standards across data handling, cookie use, account security and record retention. These are not aspirational statements — they are the operational defaults your account runs on from the moment it is created.
We collect only the information needed to operate your account: registration details, transaction records linked to your Rocket or Upay wallet, and session activity. We do not sell account data to third parties. Your data is used to run your account, verify your identity and comply with applicable local obligations.
Cookies are used to keep your session active, remember your account preferences and support our analytics. You can manage cookie settings through your browser. Blocking session cookies will affect your ability to stay signed in, so review the implications before making changes.
Your account is protected by the credentials you set at registration. We recommend using a unique password not reused across other services. If you believe your account has been accessed without your permission, contact support immediately via live chat or email so we can review access logs and act accordingly.
We retain account and transaction records for the period required by our operating policy and any applicable local obligations. Once the retention period has passed and your account is closed, records that are no longer required are deleted or anonymised. You can request confirmation of our retention schedule through the email support route.
The questions below cover what we hear most from account holders who want to understand their rights, check how their data is used, or know how to raise a formal policy request.
Access to our platform and the rights described in this policy depend on your local law and whether Bangladesh falls within our eligible regions at the time you access the site. We do not make blanket legal claims — check the current eligibility notice in your account or contact support for the current position.
Send a written request to our support email with your registered mobile number and a description of what you need. We will confirm receipt and outline the response process. Standard account transaction records are also accessible directly through your account history section without needing to submit a formal request.
Wallet identifiers linked to your account are stored solely to process your transactions and verify your identity. We do not share these details with third parties outside of what is required to complete a transaction. The Rocket and Upay networks themselves operate under their own terms, which govern how they handle data on their side.
Yes. Raise a correction request through account settings or by contacting support via live chat or email. Describe the specific error clearly. We may ask you to verify your identity before we apply any change to your registered details, particularly for name or mobile number corrections.
Submit a written account closure request through our email support route. We will confirm the request, process any remaining account balance to your verified wallet, and send you a closure confirmation. Keep that confirmation for your own records. We do not treat informal messages as formal closure requests.
No. Studios such as Habanero, JDB, Pragmatic Play, CQ9 and Microgaming provide game content to our lobby under separate provider agreements. Our policy governs your account and session conduct on the platform. Any issue specific to a game's mechanics or displayed information should be raised with us, and we will direct it to the relevant studio if needed.